Refund policy
Return and Refund Policy
At DentLens™, please contact us at dentlenstm@outlook.com if you experience an issue with your order.
Damaged, Defective, or Incorrect Items
Inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and a description of the issue. Photos or a short video may help us assess the problem.
Our 30-day support window covers requests relating to damaged, defective, or incorrect items. This window does not limit any longer statutory rights that apply to your purchase.
Depending on the issue and your applicable rights, we will arrange a repair, replacement, or refund. Necessary return shipping for faulty or incorrect items will be covered by us.
Change-of-Mind Returns
Outside any applicable statutory cancellation rights, we do not offer returns solely because you changed your mind or no longer want the product.
Damage caused by misuse, unauthorized modifications, or failure to follow the product instructions is not covered by our voluntary protection.
How to Request a Return
Email dentlenstm@outlook.com with your order number and reason for the request. We will provide return instructions and the appropriate return address. Please do not send items to the address printed on the parcel unless we instruct you to do so.
Return all included accessories where possible. Before returning a camera, remove your memory card and delete any personal recordings.
European Union and United Kingdom Consumers
Where applicable distance-selling rules apply, you may cancel your purchase within 14 days of receiving your order without giving a reason. Notify us by email within that period and return the goods within 14 days after notifying us.
You are responsible for direct return shipping costs for change-of-mind returns. We cover necessary return costs for faulty or incorrect goods.
For a qualifying cancellation, we refund the purchase price and the standard outbound delivery charge. Additional charges for an upgraded delivery method are not refundable. We may deduct for diminished value caused by handling beyond what is necessary to inspect the item.
Refunds will be made within the applicable legal deadline. Where permitted, we may withhold the refund until we receive the goods or evidence of their return, whichever occurs first.
Refund Method
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the credit.
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