Privacy Policy

This Privacy Policy explains how DentLens™ handles personal information when you visit our store, place an order, or contact us.

Information We Collect

We collect information you provide, including your name, email address, shipping and billing addresses, telephone number, order details, and customer support messages.

Our store and its service providers also collect technical information, such as your IP address, browser type, device information, and interactions with the website through cookies and similar technologies.

Payment information is processed by the payment providers available at checkout.

How We Use Information

We use personal information to process payments, fulfill and deliver orders, provide customer support, manage returns, prevent fraud, maintain our website, and comply with legal obligations.

Where permitted, we may use contact information to send marketing communications. You can unsubscribe using the link in a marketing email or by contacting us.

Where applicable data protection law requires a legal basis, we rely on performance of our contract with you, legal obligations, legitimate interests such as security and customer support, or your consent, depending on the activity.

Sharing Information

We share information as needed with Shopify, payment providers, fulfillment partners, shipping carriers, and other service providers involved in operating our store.

We may also disclose information where required by law or necessary to protect legal rights.

Our store is hosted on Shopify. Shopify processes personal information to provide and support its services. Learn more at:
https://www.shopify.com/legal/privacy/consumers

Cookies and Privacy Choices

We use cookies and similar technologies to operate the store and remember preferences. Where enabled, analytics and advertising tools may also use these technologies.

Where legally required, non-essential technologies are subject to your consent. You can manage available choices through the store’s privacy controls and your browser settings.

Retention and Security

We retain information for as long as reasonably necessary to fulfill the purposes described here, including order management, accounting, dispute resolution, and legal requirements.

We use reasonable safeguards to protect information, but no online system can guarantee absolute security.

International Processing

Your information may be processed in countries other than your own. Where required, appropriate safeguards apply to international transfers.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your information, restrict or object to processing, withdraw consent, or opt out of certain advertising-related data uses.

Contact us to exercise applicable rights. We may need to verify your identity. You may also have the right to complain to your local data protection authority.

Recordings and Support Requests

Please do not send patient recordings, medical records, or other sensitive personal information when contacting customer support. Use product-only photos or videos when demonstrating a technical issue.

Changes and Contact

We may update this policy to reflect changes in our practices or legal requirements.

For privacy questions or requests, contact dentlenstm@outlook.com.